We do not accept returns on electrical items. Electrical items constitute any item that connects to or is controlled by an electrical voltage/current in any manner.

We encourage all customers to be sure that the part they are ordering is the part that is truly needed as electrical problems can be troublesome to confirm and many times manifest in bad connections and/or grounding issues.

On all other items, if they were never installed (final determination of the part being installed is solely at the discretion of Part-S-Mart) all returns are subject to a minimum 25% restocking fee and must be have a Return Goods Authorization number assigned and included with any return. Returns must be in the original packaging, resellable and undamaged. We make final determination as to suitability for resale and/ or issuing credit for returned items.

Credit will not be issued on any returned part unless a Return Goods Authorization number is included with the returned part.

If an item was shipped wrong, the correct item will be shipped out as soon as the incorrect part is received back.

If you receive your item damaged in shipping we will ship a replacement item once we receive the damaged item back. We do not refund shipping charges on damaged items unless we receive a credit back from the shipper. Damage claims need to be filed with the shipping company and any visible damaged noted upon receipt of the package. All damage claims subject to the carrier's liability.

If an item is defective, we will issue a RGA for you to return the item. You will need to give specific details as to the problem with the defective item. You will need to order and pay for a replacement if you need one right away. We will issue credit for the defective item within 5 business days of our receipt of credit for the defective item from the warranting facility/company. In the event that the warranting facility or we find that the product was not defective or was improperly installed, abused, misused, mistreated or was not the part originally sent, we will not issue credit and will notify you of the findings and hold the part. We do not refund shipping or freight charges on defective parts.

RGA's are valid only for two (2) weeks after being issued. Any Item returned after the two week period will not be accepted. RGA items MUST be returned promptly in order to receive any credit.

WE DO NOT REFUND SHIPPING OR FREIGHT CHARGES ON ITEMS THAT HAVE BEEN SHIPPED.

COMPRESSORS: Compressors MUST be installed by CERTIFIED professionals! In order to warrant a compressor it must be installed by a CERTIFIED professional installer that has the credentials proving he is qualified to install a HVAC compressor. Proof of the credentials and of the proper installation are required in order to begin processing a claim for a defective compressor. Because of the necessity of proper procedures to be followed in a compressor replacement, we will not process claims for a warranty/defective compressor unless it was installed by a CERTIFIED professional that is qualified to do the installation procedure.